Privacy Policy
A-1 Appliance Service Company Effective date: July 8, 2026
A-1 Appliance Service Company (“A-1,” “we,” “us,” or “our”) provides appliance repair and service to customers in Ohio, Kentucky, and Indiana. This Privacy Policy explains what personal information we collect when you schedule or receive service from us, how we use it, how we share it, and the choices you have.
If you have any questions, you can reach us at:
A-1 Appliance Service Company 1840 Amberlawn Ave, Cincinnati, OH 45237 Phone: (513) 641-4800 Email:
Information We Collect
We collect only the information we need to schedule and perform appliance service. This includes:
- Name
- Email address
- Phone number
- Service or home address
We collect this information when you request or schedule service through our website, by phone, or in person. We may also keep records of the services we have performed for you and related communications.
How We Use Your Information
We use your information to:
- Schedule, confirm, and perform appliance service appointments
- Contact you about your appointment, including reminders and confirmations
- Provide estimates, invoices, and follow-up service
- Respond to your questions and requests
- Keep the business and financial records we are required to maintain
We do not sell your personal information, and we do not use it for third-party marketing.
Text Messaging (SMS)
If you provide your mobile phone number, we may send you text messages related to your service, such as appointment reminders and confirmations.
- Message frequency varies based on your appointments.
- Message and data rates may apply.
- You can opt out at any time by replying STOP. For help, reply HELP.
- Consent to receive text messages is not a condition of receiving service. You may instead ask us to contact you by phone or email.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Share Your Information
We share your information only as needed to run our business and serve you:
- Service providers. Companies that help us operate, such as scheduling and booking software, payment processors, and communications providers. These providers may use your information only to perform services for us.
- Legal reasons. When required by law, regulation, or legal process, or to protect the rights, property, or safety of A-1, our customers, or others.
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
How Long We Keep Your Information
We keep your information for as long as needed to provide service, maintain our business records, and meet legal, tax, and accounting requirements. When we no longer need it, we take reasonable steps to securely delete or de-identify it.
How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
Your Choices and Rights
You may:
- Ask what information we have about you
- Ask us to correct or update it
- Ask us to delete it, subject to records we are required to keep by law
- Ask us to stop texting you (reply STOP) or otherwise change how we contact you
Depending on where you live, you may have additional rights under your state’s privacy laws. To make a request, contact us at or (513) 641-4800. We will not discriminate against you for exercising your rights.
Cookies and Website Analytics
Our website may use cookies and similar technologies to help the site function and to understand how visitors use it. If we use an analytics service (such as Google Analytics), it may collect standard internet log information and aggregated, non-identifying details about how visitors interact with the site. You can control cookies through your browser settings.
Children’s Privacy
Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us and we will delete it.
Links to Other Websites
Our website may link to other sites we do not operate or control. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version with a new effective date. Changes take effect when posted.
Contact Us
A-1 Appliance Service Company 1840 Amberlawn Ave, Cincinnati, OH 45237 Phone: (513) 641-4800 Email: