Terms & Conditions
A-1 Appliance Service Company Effective date: July 9, 2026
Welcome to our website. By browsing or using this website, or by scheduling or receiving service from us, you agree to comply with and be bound by these Terms & Conditions, which, together with our Privacy Policy, govern your relationship with A-1 Appliance Service Company. If you disagree with any part of these terms, please do not use our website or services.
In these terms, “A-1,” “we,” “us,” and “our” refer to A-1 Appliance Service Company, located at 1840 Amberlawn Ave, Cincinnati, OH 45237. “You” refers to the user or viewer of our website and our customers.
1. Eligibility
You must be at least 18 years old to use this website and to request or schedule service. By using our website or services, you represent that you are 18 or older.
2. Our Services and Service Area
A-1 Appliance Service Company provides appliance repair and service to customers in Ohio, Kentucky, and Indiana. Service availability may depend on your location, the type of appliance, and parts availability. We reserve the right to decline or discontinue service in our discretion.
3. Scheduling, Appointments, and Cancellations
When you schedule service, you agree to provide accurate contact and location information and to make the appliance and work area reasonably accessible to our technician.
You may cancel a scheduled appointment at any time up to the appointment time at no charge. We ask that you notify us as early as possible so we can serve other customers.
4. Diagnostic Charges and Estimates
Our technician will inspect the appliance and provide an estimate for the recommended repair. The estimate includes a diagnostic charge.
If you approve the repair, the diagnostic charge is included in the price quoted for the service. If you decline the recommended repair, the diagnostic charge is due and payable at the time of the visit.
Estimates are based on the condition of the appliance at the time of inspection. Additional issues discovered during the repair, or parts that prove unavailable, may affect the final price, and we will discuss any material change with you before proceeding.
5. Payment Terms
Payment is due upon completion of service (COD). We accept cash, check, and credit card. Where a repair is declined, the diagnostic charge is due at the time of the visit.
6. Warranty on Labor and Diagnostic Work
We warrant our labor and diagnostic work for ninety (90) days from the date of service. If a problem we repaired recurs within that period and is attributable to our workmanship, we will re-perform the applicable labor at no additional labor charge.
This warranty covers only the specific repair we performed. It does not cover new or unrelated problems, damage caused by misuse, accident, power events, pests, or continued use of a failing appliance, or work performed by anyone other than A-1.
7. Parts and Manufacturer Warranties
We use manufacturer (OEM) parts. Parts are covered by the warranty provided by their manufacturer, which we pass through to you and honor accordingly. Manufacturer warranty periods vary by part and manufacturer — some are 90 days, and most parts we install carry a one-year warranty. Manufacturer warranty terms, conditions, and exclusions control for parts.
8. Customer Responsibilities
To allow us to perform service safely and effectively, you agree to:
- Provide safe, timely access to the home and the appliance being serviced;
- Provide accurate information about the appliance and the problem;
- Clear the area around the appliance and secure pets;
- Disclose any known hazards (electrical, plumbing, structural, or otherwise); and
- Ensure that an adult 18 or older is present for the service visit where required.
9. Text Messaging (SMS)
If you provide your mobile number and opt in, we may send you text messages related to your service, such as scheduling, support, and service updates. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive text messages is not a condition of purchase. Our handling of your mobile information is described in our Privacy Policy.
10. Disclaimers
The content of this website is provided for your general information and use only and is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk.
Except for the express warranties stated in these terms, our services are provided “as is,” and we disclaim all other warranties to the fullest extent permitted by law.
11. Limitation of Liability
To the fullest extent permitted by law, A-1 will not be liable for any indirect, incidental, special, or consequential damages arising out of or relating to our services or your use of this website, including but not limited to loss of food or other property resulting from appliance failure, loss of use, or lost time. Our total liability for any claim relating to a service will not exceed the amount you paid to us for that service. Nothing in these terms limits liability that cannot be limited under applicable law.
12. Website Content and Intellectual Property
This website contains material that is owned by or licensed to us, including the design, layout, appearance, and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms. All trademarks reproduced on this website that are not our property or licensed to us are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and may be unlawful.
13. Prohibited Use
You agree not to use this website for any unlawful purpose, to harass or harm others, to infringe our or others’ intellectual property, or to attempt to gain unauthorized access to or disrupt the website or its systems.
14. Links to Other Websites
From time to time, this website may include links to other websites. These links are provided for your convenience and further information. They do not signify that we endorse those websites, and we have no responsibility for their content.
15. Cookies and Privacy
Our website may use cookies to help the site function and to understand how visitors use it. Our collection and use of personal information, including any information collected through cookies, is described in our Privacy Policy. Please review it to understand our practices.
16. Dispute Resolution and Binding Arbitration
Please read this section carefully. It affects your legal rights, including your right to go to court.
Most concerns can be resolved quickly by contacting us first, and you agree to contact us to attempt to resolve any dispute informally before starting arbitration.
Any dispute, claim, or controversy arising out of or relating to these terms or to our services that is not resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except as provided below. The arbitration will take place in or near Hamilton County, Ohio, or by remote means as the rules allow. Judgment on the award may be entered in any court with jurisdiction.
Class action waiver. You and A-1 agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
Exceptions. Either party may bring an individual claim in small claims court if it qualifies. Nothing in this section prevents either party from seeking injunctive or equitable relief for the alleged infringement or misuse of intellectual property rights.
17. Governing Law
These terms, and any dispute arising out of or relating to them or to our services, are governed by the laws of the State of Ohio, without regard to its conflict-of-laws principles. Nothing in these terms limits any rights you may have under the consumer-protection laws of the state where you receive service.
18. Changes to These Terms
We may update these Terms & Conditions from time to time. We will post the updated version on this page with a new effective date, and changes take effect when posted. Your continued use of our website or services after changes are posted means you accept the updated terms.
19. Contact Us
A-1 Appliance Service Company 1840 Amberlawn Ave, Cincinnati, OH 45237 Phone: (513) 641-4800 Email: